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Frequently Asked Questions (FAQs)

General Library Information

• Where is the Library located?
• What are the Library's hours?
• How do I contact the Library?
• What is the mission of the Library?
• What are the Library's student learning outcomes (SLOs)?

Getting and Using a Library Card

• How do I get a library card?
• Can I get a library card if I am not a student and I don't work for the College?
• What do I do if I lose my library card?
• What is my online library account?
• What is my library account password?
• What if I forgot my password?
• How many books can I check out?
• How long do books check out for?
• How do I return my books?
• The book I want is checked out. Can I get on a waiting list?
• Can I have books sent to me in Yreka?
• How do I renew my books?
• My book is overdue. How much are the late fees?
• I lost my book. How much do I owe?
• What is "Food for Fines"?

The Library's Collections

• What kind of stuff does the Library have?
• Does the Library have textbooks?
• Does the Library have any ebooks?
• What is the Mount Shasta Collection?
• Does the Library have books for fun?

Library Research

• I need to find information for a homework assignment. Can somebody help me?
• Any suggestions for improving my search results in the catalog/databases?
• How do I find a book in the Library?
• How do I find an ebook?
• How can I find magazine and journal articles?
• How can I find local newspaper articles?
• I have a citation for an article. How do I know if the Library has it?
• The Library doesn't have a copy of the book/article/other material that I want for my research. Can the Library borrow a copy for me from another library?
• I'm having problems accessing the online databases from home. What's wrong?
• Why are the databases saying that I'm "blocked" when I try to log on from home?
• Does the Library offer any classes on how to do research?

Interlibrary Loan (ILL)

• What is Interlibrary Loan?
• What can I borrow?
• How do I submit an Interlibrary Loan (ILL) request?
• How many things can I borrow?
• How long will it take for my item to come in?
• How long do I get borrow the item?
• How much will it cost?

Library Facilities

• Does the Library have computers I can use?
• Does the Library have a scanner?
• Can I print at the Library?
• Does the Library have a photocopier?
• Does the Library have a VCR or DVD player?
• Does the Library have a microfilm reader?
• Does the Library have headphones that I can borrow?
• What accommodations does the Library have for people with disabilities?
• Does the Library have a group study room?
• Does the Library have quiet places to study?